VAT/GST & Sales Tax

Asana customers will be charged VAT or GST in certain jurisdictions as a result of legislation which requires overseas companies who provide digital services, such as Asana, to collect VAT or GST.

Certain jurisdictions do not require VAT or GST to be charged when customers are registered for VAT or GST purposes. Such customers should provide their VAT or GST registration numbers to Asana to ensure that they are not charged VAT or GST.

Please note that none of the information provided here should be considered tax advice, but a general overview of relevant tax rules and requirements. Please consult with your professional tax advisor for tax advice based on your specific facts and circumstances.

How to add your VAT number

You can add your VAT number to your account through the billing tab of the admin console for paid organizations and divisions, or the billing tab of the team settings for paid teams.

To add your VAT ID:

1. Navigate to the Admin console for paid organization and divisions, or Team settings for paid teams
2. Click on the Billing tab
3. Select Add VAT Number

Add VAT number through the billing tab of the admin console, available in paid organizations and divisions.

Add VAT number through the billing tab of team settings for paid teams.

Through Asana Support

You can create a ticket for Asana’s Support team who will then be able to add the VAT ID to the Asana account on your behalf.

Contact for refunds

You can contact the Asana Support team in the event that you require a refund. Please note that Asana will only refund tax on invoices issued within the past sixty days.

What to do if you forget to enter your VAT number

You may add your VAT number at any time via the billing tab in the admin console or team settings. In doing so, future invoices will not include VAT.

In the event that you forget to enter your VAT/GST number, and the applicable tax legislation allows for an exemption on the basis the customer has a valid VAT/GST number, and have then been charged VAT/GST, please contact Asana’s Support team for assistance. Please note that Asana will only refund tax on invoices issued within the past sixty days.

Benefits of the VAT feature

The VAT feature will allow for users outside of the US to obtain VAT/GST exemptions. Different countries are eligible for different exemptions depending on their location and VAT/GST requirements.