Communication - Inbox

Main pane actions:

When you click on your notification from the main pane, you have the option to: Create a follow-up task, Mark as unread or Archive notification by hovering over the symbols that correspond to the action.

You can compress inbox threads or expand for greater scannability.

Mark notifications as read or unread:

If you want to read an inbox message later, you can mark it as unread. You can also mark messages as read without opening them.

Click here to go straight to your Asana Inbox.  

 

You'll also notice a black dot next to the Asana logo in your browser's tab.

 

 

The blue dot denotes new notifications.

Notifications with new comments or attachments will have a bubble showing the number of new comments or attachments.

 

The blue bubble denotes new unread activity.

Working in Inbox

There are three tabs in Inbox: Activity, Bookmarks and Archive.

Activity tab

You'll see an inbox notification when:

• A task is assigned to you
• A task is unassigned from you
• A task assigned to you is approaching its due date
• A task assigned to you has passed its due date
• A task assigned to you has its due date changed
• A task you are collaborating on has new attachments uploaded to it
• A task you are collaborating on has new comments posted to it
• A task you are collaborating on is marked complete
• A task you created or are assigned to receives a like
• A task you are collaborating on is merged with another task
• You have been added as a collaborator to a task
• Your comment receives a like
• Your attachment receives a like
• Your task completion receives a like
• You are @mentioned in the task description
• You are @mentioned in a comment on a task
• A message is created in a team that you are a member of
• A comment is posted on a team or project message you are a collaborator on
• A project you are a member of has new tasks added to it, depending on your project notification settings
• A message is started in a project you are a member of
• The status of a project you're a member of has been updated
• The status of a task you've been waiting on has been changed

Inbox will only display notifications for actions and changes performed by others. You will not see inbox notifications about actions that you perform yourself.

After you've read or taken action on a notification in the Inbox tab, you can archive it.

Archive inbox notifications:

Hover over the inbox notification symbol and click Archive notification. Once a notification has been archived, it will be sent to the Archive tab.

If you want to clear your inbox, you can archive all of your notifications at once, however please note that notifications older than 4 weeks are not archived when selecting "Archive All".  The archived inbox will clear itself after 4 weeks.

Archive all inbox notifications:

1. Click on the three dot icon on the top bar
2. Click Archive all

You can also scroll to the end of your inbox and click Archive all notifications

Archive tab

This tab is where you can find any inbox notifications that you've archived in the past.

If there are any older notifications you want to preserve, you can send them back to the activity tab.

Send archived notification back to Inbox:

Hover over the Inbox notification and click Move to Inbox. The notification will then reappear in the Activity tab.

Archiving notifications from your Inbox

You can archive all notifications you read and keep your inbox clean for the new notifications you will receive.

What happens to archived notifications?:

If you archive a critical notification from your inbox within 30 sec, you won’t receive an email notification. For any other notification, you won’t receive an email notification if you archive them within 60 min.

Batch notifications:

If you’re receiving multiple notifications within an hour of each other, Asana will batch them for you and send in one single email.

Critical notifications like task assignments and tasks comments will always be sent individually, but updates around new tasks created or completed will be batched.

Task comments and task assignments are never batched.

The 30 second threshold for receiving email notifications only applies for critical notifications. For less important notifications, the wait period is 60 minutes.

Bookmarks tab

You can bookmark any of your inbox notifications. Bookmarks can be used for something important that you would like to have quick access to, as well something you would like to save to check in or reference later.

Task details pane in Inbox

You can take action on tasks from either tab of your inbox.

 

The task details pane is always open so it is easy to see at a glance what has changed and the action required.

If you want to see the task in the context of a project it belongs to, click the project name and the project will load in the main pane.

Inbox view options

You can view your inbox in an expanded view or a condensed view. To see more preview content in the main pane, click the Expand button. To see less preview content in the main pane, deselect the Expand button.

Inbox filter options

Using your inbox toolbar, you can filter the type of notifications you receive.

You can filter notifications by:

1. Expand
2. All
3. Assigned to me
4. @Mentioned
5. Assigned by me

Access your notification settings

You can easily access your notification settings from your inbox by clicking the three dot icon and then Manage notifications.

 

From the Notifications tab in My Settings you can access Email, browser and project notifications. You can input your preferred email for email notifications on activity updates and summaries with an option to turn on, off, or pause notifications.